Procedure for Filing a Complaint

1. Any consumer who has a complaint against any public utility or telecommunications undertaking should engage with the service provider prior to approaching the Commission. If not satisfied, that consumer may file a complaint with the Commission who will advocate on the consumers' behalf, with the particular utility or telecoms undertaking.

2. The PUC must be satisfied that the complaint has merit before proceeding with same.

3. Complainants are advised to provide all relevant information/documentation in support of their complaints, including any response from the utility company when filing a complaint.

4. The PUC investigates complaints that are within six months of the occurrence of the issue.

5. Matters engaging the attention of the Judicial Courts of Guyana will not be pursued by the Commission.